Shipping policy
SHIPPING POLICY
Last updated: July 19, 2026
Amanda Pandas Coffee House, operating as Amanda’s Brew House, currently ships within the United States only.
ORDER PROCESSING
Our products may be made to order or fulfilled by different production and shipping partners.
Most orders require approximately 2–7 business days for processing before shipment. Certain specialty, customized, or supplier-fulfilled products may require additional processing time.
Business days do not include weekends or federal holidays. Processing estimates are not guaranteed and may be longer during holidays, product launches, severe weather, or periods of unusually high demand.
SHIPPING TIMES
After processing, most United States orders arrive within approximately 3–10 business days.
The total estimated time from placing an order to delivery is generally 5–17 business days. Certain products or destinations may require additional time.
Delivery dates displayed at checkout or provided by a carrier are estimates and are not guaranteed.
SHIPPING COSTS
Shipping charges, when applicable, are calculated and displayed at checkout before payment.
Shipping prices may vary based on the products ordered, fulfillment location, destination, package size, and selected shipping service.
Free-shipping offers may be available during certain promotions or for qualifying orders. Any terms or restrictions will be displayed with the offer.
MULTIPLE PACKAGES
Products in the same order may be made or shipped by different fulfillment partners. As a result, an order may arrive in more than one package and on different dates.
Separate tracking information may be provided for each shipment. Customers will not be charged additional shipping solely because an order is divided into multiple packages unless clearly disclosed before purchase.
TRACKING
When tracking information becomes available, it will be sent to the email address provided at checkout.
Tracking information may take 24–72 hours to update after a shipping label is created. A label being created does not always mean the carrier has received the package.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review the recipient name, street address, apartment or suite number, city, state, and ZIP code carefully before submitting an order.
If you discover an address error, contact us immediately at amandabrewhouse@agentmail.to. We will try to correct the address, but changes cannot be guaranteed after an order has entered production, fulfillment, or shipment.
If an order is returned, lost, or requires reshipment because the customer provided an incorrect or incomplete address, the customer may be responsible for additional production and shipping costs.
PO BOXES, APO/FPO ADDRESSES, AND US TERRITORIES
Shipping availability for PO boxes, APO/FPO addresses, Alaska, Hawaii, and United States territories depends on the product, carrier, and fulfillment partner.
If a product cannot be shipped to the address entered, we will contact the customer to request an alternative address or cancel and refund the affected item.
INTERNATIONAL SHIPPING
Amanda’s Brew House does not currently ship internationally.
Orders can be shipped only to eligible addresses within the United States. We may expand our shipping area in the future.
DELAYS
Amanda’s Brew House is not responsible for delays caused by carriers, severe weather, natural disasters, service interruptions, labor disputes, incorrect addresses, customs or government actions, or other circumstances outside our reasonable control.
We will assist customers with available tracking information and eligible carrier or fulfillment-partner claims.
LOST PACKAGES
If a package has not arrived within the expected delivery period, review the tracking information and contact the carrier or local post office first.
If the package still cannot be located, email us at amandabrewhouse@agentmail.to with your order number.
Lost-package claims must be reported within 30 days after the estimated delivery date. We may ask you to confirm the shipping address and complete reasonable carrier-tracing steps before a replacement or refund is considered.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
• Check around the delivery location.
• Ask household members or neighbors whether they accepted it.
• Check with building management, a mailroom, or front desk when applicable.
• Contact the carrier or local post office for delivery details.
Please then contact us promptly. We will help review the available information, but a replacement or refund is not guaranteed when the carrier confirms delivery.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact us within 30 days after delivery.
Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label.
For additional information, review our Return and Refund Policy.
RETURNS
Do not mail a return to our public business mailing address or to an address printed on a package unless we provide written authorization and return instructions.
Products may be shipped by different fulfillment partners and may require different return destinations. Unauthorized returns might not be received or refunded.
CONTACT
Amanda Pandas Coffee House
Operating as Amanda’s Brew House
Email: amandabrewhouse@agentmail.to
Phone: (419) 574-4568
Business mailing address:
1135 S Main St, Suite 215 #1024
Bowling Green, OH 43402
United States
The business mailing address should not be used for product returns unless we provide written authorization.