Refund policy
RETURN AND REFUND POLICY
Last updated: July 19, 2026
Amanda Pandas Coffee House, operating as Amanda’s Brew House, has a 30-day return policy. This means you have 30 days after receiving an eligible item to request a return.
Because our products may be made to order or shipped by different fulfillment partners, return eligibility and instructions vary by product. Please contact us before sending any item back.
ELIGIBILITY FOR RETURNS
To be eligible for a return, an item must be unused, unworn, unwashed, unopened, and in the same condition in which it was received. It must also include its original packaging, tags, accessories, and proof of purchase.
To request a return, email amandabrewhouse@agentmail.to and include:
• Your order number
• The email address used for the order
• The reason for the return
• Photographs of the item, packaging, and shipping label when the item is damaged, defective, misprinted, or incorrect
If your return is accepted, we will provide instructions explaining where and how to return the item. Do not send merchandise to our public business mailing address or to an address printed on a package unless we specifically authorize that address in writing.
Items returned without prior authorization will not be accepted or refunded.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, misprinted, or incorrect so we can evaluate the issue and make it right.
Quality or fulfillment issues must be reported within 30 days after delivery. Clear photographs or other evidence may be required. After reviewing the claim, we may provide a replacement, reshipment, or refund.
When a replacement or refund is approved because of a verified production or fulfillment error, you generally will not need to return the defective product unless we provide different instructions.
NON-RETURNABLE AND FINAL-SALE ITEMS
The following products cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or otherwise qualify under applicable law:
• Tea, coffee, food, and other consumable products
• Opened or used products
• Personalized or customized products
• Print-on-demand and made-to-order products
• Personal-care products
• Gift cards
• Sale items
• Products identified as final sale on the product page
For health and safety reasons, do not consume any product that appears opened, damaged, contaminated, or unsafe. Contact us immediately and provide photographs of the product, packaging, lot or date information when available, and shipping label.
MADE-TO-ORDER PRODUCTS
Print-on-demand, personalized, and made-to-order products are created specifically for each order. We cannot accept returns or exchanges because of buyer’s remorse, a change of mind, or an incorrect size, color, or design selected by the customer.
Please carefully review all descriptions, measurements, colors, personalization details, and shipping information before placing an order.
EXCHANGES
We do not offer direct exchanges for made-to-order, customized, consumable, or final-sale products.
For an eligible standard product, the fastest way to receive a different item is to request an authorized return. After the return is accepted, place a separate order for the desired item.
RETURN SHIPPING
Unless an item arrived damaged, defective, misprinted, or incorrect, the customer is responsible for authorized return-shipping costs. Original shipping charges are nonrefundable.
We do not guarantee that a prepaid return label will be provided. Return instructions depend on the product and the fulfillment partner that shipped it.
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to cancel or change an order. Orders can enter production or fulfillment quickly.
We cannot guarantee a cancellation or change after an order has been submitted to a fulfillment partner, entered production, or shipped. If we can stop the order before production or shipment, we will confirm the cancellation and any applicable refund by email.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
If an order has not entered production or shipped, we will try to correct an address when contacted promptly. If an order is lost, returned, or requires reshipment because the customer provided an incorrect or incomplete address, the customer may be responsible for additional production and shipping costs.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If eligible merchandise is shipped into the European Union, customers may have the right to cancel or return the order within 14 days without providing a reason.
The item must be unused, unworn, unwashed, and in its original condition and packaging, with tags and proof of purchase. Exceptions permitted by law—including personalized, made-to-order, sealed, perishable, or consumable products—may still apply.
Nothing in this policy limits any non-waivable rights available under applicable consumer-protection law.
REFUNDS
We will notify you after an authorized return or claim has been received and reviewed.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the credit.
We cannot issue a refund to a different payment method. Original shipping charges are nonrefundable unless the refund results from our error, a verified defect, or applicable law.
If more than 15 business days have passed since we approved your refund, contact us at amandabrewhouse@agentmail.to.
CONTACT
Amanda Pandas Coffee House
Operating as Amanda’s Brew House
Email: amandabrewhouse@agentmail.to
Phone: (419) 574-4568
Business mailing address:
1135 S Main St, Suite 215 #1024
Bowling Green, OH 43402
United States
This business mailing address should not be used for product returns unless we provide written authorization.